Hostess - Grand Club

Job description

Key Responsibilities:

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Manage food and beverage presentations in the Executive Lounge, ensuring consistent quality, proper display, and timely replenishment.

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Coordinate closely with Housekeeping and F&B teams to maintain lounge cleanliness, ambiance, and overall guest comfort.

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Perform daily opening and closing procedures in line with hotel standards and operational checklists.

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Actively upsell hotel services and promote World of Hyatt membership to enhance guest engagement and revenue opportunities.

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Handle guest inquiries, comments, and complaints professionally, ensuring timely follow-up and reporting to the supervisor.

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Monitor operating supplies, maintain inventory accuracy, and support cost-control efforts by minimizing wastage.

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Answer incoming calls promptly and courteously, providing accurate information and assistance to guests.

At Hyatt, we believe in taking care of our people so they can be their best. As part of our team, you'll enjoy:

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A UAE employment visa sponsorship.

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Complimentary meals prepared by our culinary team.

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Company-provided transportation for your convenience.

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Accommodation arranged by the company.

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Exclusive discounts at Hyatt food & beverage outlets across Dubai.

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Complimentary stays at Hyatt hotels worldwide — explore the world with us!

Desired profile

Qualifications :

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Previous experience in a guest-facing role.

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Excellent communication and interpersonal skills are a must.

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A keen eye for detail and a proactive approach to service.

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Ability to handle guest requests with kindness and professionalism.

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Ability to work split shifts when necessary.