Hostess

Job description

Duties and responsibilities related to the Hostess role:

· Act as the first point of contact, providing a warm, professional, and culturally sensitive welcome to all arriving guests.
· Manage the reception area, ensuring it remains clean, organized, and inviting at all times.
· Inquire about reservations, check guest names on the booking list, and manage walk-in guests by providing accurate wait time estimates.
· Escort guests to their assigned tables, present menus, and introduce them to their server.
· Accommodate special requests for seating (e.g., window view, quiet corner, child-friendly area) whenever possible.
· Manage the restaurant's reservation system, handling bookings made via phone, email, and online platforms.
· Plan and allocate table seating charts to maximize dining room capacity and ensure a smooth service flow for the team.
· Proactively call guests to confirm their upcoming reservations, noting any special occasions or dietary requirements.
· Maintain and manage a waitlist during peak hours, keeping guests informed of their status in a courteous manner.
· Answer phone calls and respond to inquiries about the restaurant's concept, opening hours, dress code, and menu offerings.
· Serve as a central point of communication, relaying guest feedback, special requests, or complaints to the Restaurant Manager and service staff.
· Graciously interact with guests throughout their visit, ensuring they are comfortable and satisfied with their initial experience.
· Bid a fond farewell to all departing guests, thanking them for their patronage and inviting them to return.
· Maintain constant communication with the Restaurant Manager, servers, and kitchen staff regarding table status (e.g., occupied, free, needs clearing).
· Assist in resetting tables and maintaining the overall tidiness of the dining area during exceptionally busy periods.
· Ensure all menus are clean, up-to-date, and in pristine condition before presenting them to guests.
· Support the service team by performing light duties as needed to contribute to a seamless and exceptional guest experience.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience in hotel operations
·  Good customer service, communications and interpersonal skills are a must