Guest Services Trainee

Job description

Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department .

Your adventure in hospitality starts here!

What You’ll Be Doing:

As a Guest Services Trainee , you will gain hands-on experience in hotel guest services while developing essential skills in customer service, management, and operations. Your responsibilities will include:

·
· Handle internal and external phone calls, providing high-quality service aligned with brand standards and addressing requested information efficiently.
· Foster respectful and cooperative relationships with the hotel’s external providers, always prioritizing guest satisfaction as the primary objective.
· Stay up to date with the hotel’s products, services, and scheduled events, ensuring all relevant information is refreshed daily.

Desired profile

Qualifications :

What We’re Looking For:

·  Full-Time Commitment : This is a paid internship, Monday to Friday. Please note that housing is not included.
·  Our internship programs require 6-month availability.
·  Educational Collaboration : You must be able to sign a collaboration agreement with your school or study center.
·  Work Authorization : You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
·  Relevant Career Path : Your studies should be related to the internship.
·  Language Skills : Advanced English and Advanced Spanish is a must.
·  Passion for Learning : We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

·  Career Development : This is an excellent starting point for your professional journey.
·  Vibrant Work Environment : Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
·  Employee Perks : Enjoy complimentary meals in our Employee Cafeteria.
·  Engaging Activities : Participate in our festive, recreational, and training activities.
·  Mentorship : Benefit from guidance and support to help you thrive.
·  Our Values : We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.
·  12 complementary nights at Hyatt Hotels after 90 days of service

At Hyatt, we care for people so they can be their best!