Guest Service Officer - Concierge, Park Hyatt Kuala Lumpur

Job description

You will be responsible for providing an excellent and consistent level of service to the guests. The Guest Service Officer - Concierge is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.

Desired profile

Qualifications :

·  Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
·  Ideally with a university degree/diploma in Hospitality or Tourism management.
·  Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
·  Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
·  Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
·  Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).