Guest Relations Officer

Job description

You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival.

The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Guest Relations operation and administration.

Desired profile

Qualifications :

Diploma/ qualification in Hospitality or Tourism Management

Minimum 2 years of work experience as Guest Relations in a hotel.

Well-developed communication and customer relations skills.