Guest Relations Manager (Russian Speaking)

Job description

At Hyatt, care connects us . It all starts with people who care. We believe in the power of belonging – making people feel at home no matter where they are in the world. As a Guest Relations Manager , you'll turn encounters into experiences and jobs into careers.

What You'll Do

· Deliver personalized service and create memorable guest experiences.
· Anticipate needs and handle VIP requests with empathy and professionalism.
· Collaborate across departments to ensure seamless stays.
· Resolve concerns with care, turning challenges into opportunities.
· Build lasting connections with guests and colleagues.

Why Hyatt?

· We Welcome You: Here, you'll always have space to be you. Our teams are a mosaic of cultures, identities, and ideas. Diversity, equity, and inclusion are at the heart of what we do.
· We Open Doors: At Hyatt, there's a home for every stage of your career. We nurture curiosity and provide opportunities for growth, from learning new skills to exploring international roles.
· We Care: Care defines us. We create a culture of warmth, empathy, and respect – for our guests and for each other.

Desired profile

Qualifications :

What We're Looking For

·  Experience in guest relations or front office within a luxury hospitality environment.
·  Strong interpersonal skills and a passion for service.
·  Ability to manage multiple priorities while maintaining attention to detail.
·  Fluency in English and Russian.