Guest Experience Manager (Pre-Opening)

Job description

About Andaz Gold Coast

Andaz means “personal style” — a celebration of individuality, curiosity and creativity. Opening in mid-2026 in the heart of Broadbeach, Andaz Gold Coast will redefine the

Australian lifestyle hotel scene with:

· 202 luxurious rooms and suites with imaginative interiors and local artistry
· The Coast's largest pool deck club: Andaz Pool Club with private cabanas, cocktail bar and al fresco dining
· Elevated, event-light positioning: a rooms-led hotel without major event spaces
· Bespoke F&B experiences: Hinterland Bar, a Mediterranean brasserie & bar, and an energising morning bar concept to awaken body, mind and soul
· Holistic wellbeing offerings and a state-of-the-art fitness centre
· Immersive local partnerships and tailored guest experiences

About Hyatt

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences . With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection by Hyatt.

The Opportunity
At Andaz Gold Coast, experience isn't scripted — it's felt. From the first welcome to the last slow goodbye, every detail carries intention. We're looking for a Guest Experience Manager who moves with curiosity, leads with warmth, and shapes stays into stories guests want to relive.

You'll orchestrate the rhythm of the lobby. Empower a team that anticipates before being asked. Turn small gestures into lasting impressions. Think local, act generous, and hold the standard high — without ever feeling formal.

This is a role for someone who loves people, design, energy, and the theatre of hospitality. Someone who understands that luxury today is personal, intuitive, and deeply human.

What You Will Do

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You will start on the floor. Always.
Reading the energy. Greeting by name. Noticing what others might miss.

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You brief the team with clarity and momentum. Share arrivals of note. VIPs. Birthdays. Return guests. You turn information into intention.

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You coach in the moment — refining language, posture, timing. Celebrating what's working. Resetting what's not. You lead with presence, not from behind a desk.

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You resolve issues before they escalate. When something slips, you own it. You listen deeply. You respond with empathy and decisiveness. You turn friction into loyalty.

Who Are You!

· A people-first professional with luxury, lifestyle, or hospitality experience
· Organized, proactive, and calm under pressure (even during pre-opening chaos)
· Confident communicator who can talk policies and people
· Detail-driven, but never forgets the human behind the file
· Someone who loves creating something iconic — not just maintaining it
· You have currently and ongoing working rights for Australia

Desired profile

Qualifications :

Culture

At Andaz Gold Coast, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits

With enriching work comes amazing rewards! Just some of our associate benefits include:

·  Discounted accommodation rates for associates as well as friends and family
·  Food and Beverage discounts at Australian-based Hyatt properties
·  Fully laundered uniforms
· 
Learning & Development opportunities