Guest Experience Manager

Job description

To assist the Front Office Manager in managing the department as a successful independent profit center, ensuring maximum guest satisfaction consistent with Park Hyatt Maldives, Hadahaa and Hyatt International Standards, through planning, organizing, directing and controlling the Front Office operation and administration.

Keeping in view the ever-changing business scenario and your own career enhancement, multi-skill/multi-tasking is seen as an imperative. As a result, short period/ intervals or long term lateral movements to other areas such as Sales & Marketing, Housekeeping, Training/Human Resources, F & B Service/Kitchen, Finance, Audit, Materials, etc. have been included in the service design of the hotel operation.

Desired profile

Qualifications :

REQUIREMENTS

· Minimum of 2-3 years of experience as a Guest Experience Manager.

· Required Bachelor's degree or Master's degree for the relevant field.

· Proven ability to manage and motivate a team.

· Excellent communication and interpersonal skills, both written and verbal.

· Strong problem-solving and critical-thinking skills.

· Proficiency in Microsoft Office Suite, Opera & Strong working knowledge of computer systems.

· Basic bookkeeping and accounting skills.

· Demonstrated ability to work independently and as part of a team.

· Excellent time-management and organizational skills, ability to multitask effectively.

· Ability to remain positive and focused in a fast-paced environment.