Gallery Supervisor

Job description

Front Desk Duties:

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Welcome, check-in, and check-out guests efficiently and warmly.

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Operate the Opera PMS (or similar) to manage reservations, room assignments, and billing.

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Attend to and resolve guest complaints or concerns with professionalism, empathy, and promptness, always aiming to exceed expectations.

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Provide tourist information, details on hotel services, and local recommendations.

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Handle phone calls, emails, and correspondence.

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Perform cashier closing duties and basic shift reports.

Café-Bar Duties:

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Oversee and operate the small café-bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries).

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Ensure the area is always clean, fully stocked, and visually appealing for guests.

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Attend to guests at the bar, taking orders and ensuring prompt and friendly service.

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Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs.

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Adhere to all health, safety, and hygiene standards in food and beverage handling.

General Duties:

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Create reports and manage documentation using Microsoft Office (Word, Excel, Outlook).

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Act as a liaison between guests and other departments (housekeeping, maintenance).

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Ensure the safety and security of guests and the premises.

Desired profile

Qualifications :

Requirements:

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Education: Completed Bachelor's degree (in Hotel Management, Tourism, Business Administration, related field, or any concluded professional degree).

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Residency: Must be a local resident of [City/Region]. (Note: Due to company policy, we are unable to hire foreign nationals for this position).

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Experience: Previous experience in hotel front desk and/or café/bar service is preferred. Experience with hotel PMS systems is a plus.

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Languages: Intermediate English (conversational and written) is mandatory .

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Technical Skills:

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Knowledge of Opera PMS (desirable, or similar system).

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Proficiency in Microsoft Office (Word, Excel, Outlook).

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Personal Skills:

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Proven skill in handling and resolving complaints .

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Excellent communication and customer service orientation.

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Strong organizational skills, responsibility, and ability to work under pressure.

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Proactive, positive attitude, and team player.

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Availability to work rotating shifts, weekends, and holidays.