Front Office Team Leader

Job description

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Front Office Team Leader!

Your MINDSET:

· A natural motivator with a good portion of personality;

· Enthusiasm and a hands-on mentality to bring the Front Office team to the next level;

· A living and breathing example of how to make the guests’ stay personalized and memorable;

· Someone who goes out of their way to make sure guests are connected to who and what matters most to them.

What does the ROLE entail?

· Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times;

· Coordinating all repair and maintenance, and reports maintenance job orders;

· Understanding rate structure and promotional rates available;

· Working towards achieving customer satisfaction survey scores set for the department;

· Ensuring Front Office employees are familiar with the hotel’s products and services, current promotions, policies, and other important information;

· Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database;

· Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;

· Personally and frequently verifying that guests are receiving the best possible service;

· Ensuring guest history records are accurately maintained and all repeat guests are pre-registered.

What’s in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Desired profile

Qualifications :

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

· .

Your EXPERIENCE:

· Minimum 2 years’ hotel experience working in Front Office, at least 1 year in a Team Leader role;

· A relevant degree in Hospitality or Tourism Management, or equivalent experience;

· Encouraging, motivating and reassuring;

· Great language and communication skills in English, and additionally Dutch or another second language;

· You do not hold back from administrative tasks, projects and responsibilities;

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for!