Front Office Team Leader

Job description

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?

Because we are looking for a Front Office Team Leader !

Your MINDSET:

· A natural motivator with a good portion of personality;
· Enthusiasm and a hands-on mentality to bring the Front Office team to the next level;
· A living and breathing example of how to make the guests’ stay personalized and memorable;
· A true “Andaz host” that delivers the brand promise.

What does the ROLE entail?

· Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times;
· Coordinating all Repair and Maintenance and reports maintenance job orders;
· Understanding rate structure and promotional rates available;
· Working towards achieving customer satisfaction survey scores set for the department;
· Ensuring Front Office employees are familiar with the hotel’s products and services, current promotions, policies, and other important information;
· Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database;
· Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
· Personally and frequently verifying that guests are receiving the best possible service;
· Ensuring guest history records are accurately maintained and all repeat guests are pre-registered.

What’s in it for YOU?

General Perks:

· A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
· An entry to the Hyatt Family, a place where we care for people so they can be their best;
· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
· Uniform provided and laundry is taken care of in house.
· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
· Social Activities; Team building outings, Sports/wellbeing activities
· Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.
· Personal development plan, in order to reach your full potential.
· A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities
· Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

Desired profile

Qualifications :

Your EXPERIENCE:

·  Minimum 2 years’ Hotel experience working in Front Office, at least 1 year in a Team Leader;
·  A relevant degree in Hospitality or Tourism Management, or equivalent experience;
·  Encouraging, motivating and reassuring;
·  Great language and communication skills in English, and Dutch or another second language;
·  You do not hold back from administrative tasks, projects and responsibilities;
·  Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Does the above describe you, the way you love to work and the people you want to work with?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for to career.prinsengracht@andaz.com.