Front Office Supervisor

Job description

Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Front Office Supervisor will be responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division.

Key Responsibilities:

· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

· Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition

· Control the availability of rooms, rooms types, accuracy of room count and rate categories

· Maximize occupancy, revenue and average rate while maintaining high service standards

· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to, and ensure special guest needs, amenities and other room related requests are met.

· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

With Hyatt, you will enjoy many great benefits:

· Complimentary stays at Hyatt hotels.

· Free Parking.

· Special and additional leaves / paid time-off.

· Medical and life insurance.

· Special employee discounts of the hotel services

Desired profile

Qualifications :

· Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.

· Typically 2 - 4 years of Front Office experience.

· Demonstrated understanding of hotel operations