Front Office Receptionist/Night Shift Relief

Job description

At Hyatt Regency Cape Town, we believe in creating meaningful connections and exceptional experiences. As part of the global Hyatt family, we are committed to fostering a welcoming and dynamic work environment that supports both personal and professional growth/ we are currently seeking an enthusiastic and service oriented Front Office Receptionist/Night Shift Relief.

Key Responsibilities

· Warmly welcome guest and handle check-ins and check-outs efficiently.
· Manage bookings, process payments and provide accurate guest information.
· Respond to guest enquiries and resolve issues in a professional manner.
· Perform night audit duties and ensure all systems and records are accurately updated.
· Maintain a clean and organized reception area.
· Coordinate with other departments to ensure guest needs are met.
· uphold security and safety protocols particularly during night shifts.

Desired profile

Qualifications :

Requirements

·  Previous experience in a hotel front office
·  Willingness to work both day and night shifts
·  Excellent communication and interpersonal skills
·  Proficiency in hotel management systems such as Opera
·  Ability to work independently, especially during the night shift,
·  Professional appearance and a positive attitude