Front Desk Agent (Reception Host)

Job description

A haven of relaxation infused with contemporary style, Alila SCBD. Jakarta serves as a vibrant and modern retreat for both young urbanites and top executives. Located in the heart of Jakarta's Financial District, next door to the Indonesia Stock Exchange, the hotel provides a wealth of dining and entertainment options, plus convenient access to leading corporate offices, world-class shopping and entertainment facilities.

As a Reception Host, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guests needs to help ensure that their stay is a memorable one.

Desired profile

Qualifications :

The successful candidate will meet the following criteria,

·  Diploma in Hospitality Management or similar
·  Experience in Reception or in a guest service type of role
·  Well-groomed, friendly and warm personality
·  Confident communication skills
·  Computer literacy in Opera Fidelio, Micros, Microsoft Office, EDC Machine
·  Multi-lingual in some of the following languages is preferred - Bahasa Indonesia, English, Korean, Mandarin, Japanese