Duty Manager

Job description

Job Title: Duty Manager

Job Description:
The Duty Manager oversees daily hotel operations to ensure smooth service and guest satisfaction. This role handles guest requests, resolves issues promptly, and supports all departments during their shift. Acts as the key point of contact when senior management is not present.

Key Responsibilities:

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Supervise hotel operations during assigned shifts

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Ensure excellent guest service and handle complaints

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Coordinate with departments to resolve issues efficiently

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Maintain safety, security, and service standards

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Report incidents and support team performance