Door Host

Job description

Duties and responsibilities related to the Door Host role:

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Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.

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Assist guests immediately upon arrival by unloading luggage from cars and taxis, ensuring it is handled with care and properly tagged.

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Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.

·
Manage the flow of traffic at the hotel entrance (porte-cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.

·
Coordinate efficiently with Valet Parking to ensure guest vehicles are parked and retrieved quickly.

·
Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.

·
Manage the secure storage of guest luggage in the designated luggage room for early arrivals or late departures, maintaining accurate records.

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Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.

·
Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience in hotel operations
·  Good customer service, communications and interpersonal skills are a must