Chef de Partie - Bakery

Job description

Administration

· Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

· Assists in the preparation and updates of the Departmental Operations Manuals.

· Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service

· Provides a courteous and professional service at all times.

· Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

· Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.

· Maintains positive guest and colleague interactions with good working relationships.

· To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.

· To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.

· To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels.

Operational

· Monitors Bakery and Pastry standards in all outlets and banquets.

· Checks incoming ingredients ensuring that all merchandise is in accordance with order sheets and receiving records.

· Ensures orderly handling of all raw products and checks that quantities prepared are according to recipes and plate specifications.

· Prepares and supervises daily mise en place and ensures that all sections are supplied with fresh and high quality products based on anticipated business levels.

· Frequently verifies that only fresh products are used in Bakery and Pastry preparation.

· Establishes and enforces sanitation standards for the kitchen.

· Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.