Assists to ensure that the Public Relations activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions).
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Carries out any other reasonable duties and responsibilities as assigned.
Ideal candidate profile
Holds a degree in Communications or Sales/Marketing and/or Hospitality or Tourism Management.
Strong follow-up/project management and organisational skills
Well developed computer skills particularly in the use of MS Office, E-Mail
Comprehensive knowledge of business needs, financial reporting and productivity requirements
Minimum two to four years work experience in Public Relation in a hotel
Essential prerequisite is experience in the Travel and Hotel industry