Assistant Manager - Guest Service Centre

Job description

To assist the Manager with the smooth and efficient running of Guest Services Centre Department within the Rooms Division.

Ideal candidate profile

Qualifications :

Diploma/degree in Hospitality or Tourism Management desirable.

Well developed Communication, Telephone and Customer Relations Skills.

Translating and Interpreting Skills.

Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems.

Good trainer, able to facilitate at all levels.

Fluent English and Mandarin – written and spoken, multi-lingual desirable.

Minimum two years work experience as Assistant Manager or Team Leader in a Telephone Department.

Essential knowledge of Travel and Hotel industry