Assistant Manager - Front Office (preferably russian/german/chinese speaker)

Job description

Position Summary:

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Key Responsibilities:

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Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.

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Supervise front desk team members, including training, scheduling, and performance evaluations.

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Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.

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Ensure adherence to hotel policies and procedures, including safety and security.

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Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.

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Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.

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Manage VIP arrivals, special requests, and ensure personalized guest service.

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Oversee cashiering and billing processes to ensure accuracy and compliance.

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Promote up-selling of rooms and hotel services to maximize revenue.

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Lead by example in delivering exceptional customer service standards.

Requirements:

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Diploma or degree in Hospitality Management or a related field.

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Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.

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Strong leadership, communication, and interpersonal skills.

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Proficient in property management systems

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Ability to work under pressure and in a fast-paced environment.

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Excellent problem-solving and conflict-resolution abilities.

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Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

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Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).

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Prior experience in a luxury or five-star hotel environment.

Desired profile

Qualifications :

·  A true desire to satisfy the needs of others in a fast paced environment.
·  Refined verbal and written communication skills.
·  Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
·  Experience working with Opera is required.
·  Ability to work a flexible schedule.
·  German/Russian/Chinese language will be ideal.