Assistant Front Office Manager

Job description

We are looking for Assistant Front Office Manager to join our pre-opening team at Hyatt Regency Lagos Ikeja

Expected to open 2026, ideally situated in the tranquil GRA neighborhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travelers in mind, our welcoming atmosphere invites you to relax, connect, and thrive.

Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, ensuring exceptional guest service, efficient operations, and adherence to Hyatt brand standards. This role assists in managing staff, handling guest concerns, and optimizing revenue through effective room management.

Key Responsibilities

Operations Management

· Assist in supervising daily front office operations including reception, concierge, and guest services.
· Ensure smooth check-in and check-out processes.
· Monitor room availability, reservations, and room allocations.
· Ensure compliance with Hyatt policies and procedures.

Guest Experience

· Maintain high standards of guest service in line with Hyatt's service culture.
· Handle VIP guests, special requests, and guest complaints professionally.
· Ensure prompt resolution of guest issues to enhance satisfaction.

Team Supervision

· Supervise, train, and mentor front office staff.
· Assist in staff scheduling and performance management.
· Conduct briefings and ensure team alignment with service standards.

Financial & Administrative Duties

· Assist in managing departmental budgets and controlling costs.
· Monitor daily revenue reports and occupancy levels.
· Support upselling strategies to maximize room revenue.

Coordination & Communication

· Coordinate with housekeeping, reservations, and maintenance departments.
· Ensure accurate communication of guest needs across departments.
· Maintain proper documentation and reporting.

Desired profile

Qualifications :

·  Bachelor's degree in hospitality management, Business Administration, or related field.
·  Minimum of 3–5 years' experience in front office operations, preferably within a luxury hotel brand.
·  Strong knowledge of hotel management systems (OPERA).
·  Excellent communication and interpersonal skills.
·  Strong leadership and problem-solving abilities.
·  Ability to work flexible hours, including weekends and holidays.

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Discover what's next. We look forward to hearing and learning from you.