ASSISTANT FRONT OFFICE MANAGER

Job description

Assistant Front Office Manager – Grand Hyatt Barcelona

At Grand Hyatt Barcelona , we create unforgettable experiences through authentic hospitality and exceptional service. We are looking for a dynamic and passionate Assistant Front Office Manager to join our leadership team. This role is key to ensuring seamless front office operations, delivering world-class guest experiences, and fostering a culture of excellence among our colleagues.

What You'll Do

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Lead and Inspire : Support the Front Office Manager in supervising daily operations, motivating the team, and ensuring exceptional guest service.

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Drive Operational Excellence : Oversee front desk functions including check-in/out, room assignments, billing accuracy, and cash handling.

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Team Development : Assist with hiring, onboarding, scheduling, and continuous training to maintain high engagement and performance.

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Guest Relations : Resolve guest concerns promptly and professionally, collaborating with other departments to ensure satisfaction.

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Optimize Performance : Monitor service standards, implement improvements, and contribute to revenue and cost-control initiatives.

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Ensure Compliance : Maintain adherence to brand standards, health and safety regulations, and operational policies.

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Communicate Effectively : Lead shift briefings, review daily activities, and ensure smooth coordination across all hotel divisions.

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VIP & Special Services : Support the implementation of personalized experiences for VIP guests and special events.

Desired profile

Qualifications :

What We're Looking For

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Previous supervisory experience in Front Office within a luxury hotel environment.

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Strong leadership skills with the ability to coach and develop teams.

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Excellent verbal and written communication in Spanish and English .

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Proficiency in hotel management systems and Microsoft Office.

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Customer-focused mindset with strong problem-solving abilities.

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Flexibility to work evenings, weekends, and holidays as required.

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A true passion for hospitality and creating memorable guest experiences.

What You Will Love About Us

·  Discounts on Hyatt hotel stays for you, your family, and friends from day one.
·  50% discount on food and beverages when dining as a guest at selected Hyatt hotels.
·  Employee cafeteria.
·  Free access to a multifaceted Wellness Platform focused on mental well-being and personal growth.
·  Continuous learning and development opportunities with clear career paths and promotion potential across Hyatt hotels worldwide.

At Hyatt, “We care for people so they can be their best.” Our values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—guide everything we do. Joining Hyatt means becoming part of a global family of over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work. We celebrate individuality and diversity, and we believe hospitality is more than a job—it's a career for people who care.