Wealth Business Services Manager

Job description

Job Advert Details

Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

- People responsibility: Y
- Report to : SVP WPB Operations
- Job Content :
● The jobholder leads and manages Wealth Business Services teams to process various types of Trust related operations, including Trust account opening/maintenance/services, order execution/settlement/ reconciliation/reporting…etc. across investment products. 
● Ensure internal Service Level Agreements are met and contribute assessment of existing products/processes for continued improvements to keep competitive position in the market.
● Support to grow business & generate revenues by shorten service level or extend service time. 
● Establish quality customer services to internal & external customers.
● Improve productivity and customer services, whilst minimizing the potential for operational loss.
● Support implementation of the projects on schedule. 
● Ensuring the team is working in a good condition and engages in all activities across the Bank and Operations/ DBS. The teams can engage any Snapshot activities and with acceptable score. 
● By performing the effective use of the GPM system to identify staffs strengths and weaknesses and improves their knowledge and skills with suitable coaching and training. 
● Ensure any ORC review or Internal/External Audit Report is at least satisfactory. 
● By managing and maximizing the utilization of resources of the teams to well control operational expenses and by reviewing workflow and seeking STP efficiency to ensure Wealth Business Services operates within the budget. 
● Ensure that we adequately identify, assess, monitor and control operational risk.

Information

● University or above.
● Have working experience in banking trust related.
● Internal Control License.
● TA license-Trust level 3.
● Unit Trust and Investment Regulation.
● Outsourcing/Insourcing regulation.
● Anti-Money Laundry Law.
● Wealth management knowledge.
● Trust taxation knowledge.