Staff Customer Due Diligent and Know Your Customer

Job description

Job Advert Details

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Staff Customer Due Diligent and Know Your Customer

   

Responsibilities:

·  Perform customer outreach via VT (Voice Team) Scheduler tools for CDD (Customer Due Diligent) & KYC (Know Your Customer) related.
·  Perform verification in accordance with customer profile data in core banking or any relevant system.
·  Consistency performs record of customer’s response in VT (Voice Team) Scheduler tools.
·  Administer call result from success contact in a memo and update the MIS Tracker tools to be used by KYC (Know Your Customer) Operations.
·  Receive inbound call from Contact Center regarding with HSBC Safeguard and perform follow up action for customer outreach via VT (Voice Team) Scheduler tools.
·  Receive RFI via UCM system and perform customer outreach through Genesis. Record the contact result and prepare memo (for any attempt, min 5 times in different working hours) to update the internal MIS Tracker.
·  Perform validation information/document from HSBC Safeguard and perform customer outreach via VT (Voice Team) Scheduler

Information

To be successful in this role, you should meet the following requirements:

·  Indonesia Citizen only
·  Hold a bachelor's degree in finance or a related field is a plus.
·  Prior customer service if call center experience is preferred.
·  Strong communication skills both for written and verbal, with a clear and friendly telephone manner.
·  Knowledge of Retail banking and financial services products
·  Ability in in multitask and work in a fast-paced environment while maintaining attention to detail.
·  Problem solving skills and the ability to think critically to resolve customer issues.
·  Strong interpersonal skills and a customer centric attitude.

You’ll achieve more at HSBC


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment