VP Proposition Implementation

Job description

Job description

Some careers open more doors than others.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the the IPB Propositions Team as a part of Premier. 

Job Introduction

To be involved in strategic thinking related to the entire Premier portfolio and aid in value build and increasing qualified customer base of this segment.

Principal Responsibilities :

·  Portfolio management and features consumption: Affluent Segmental growth in CASA, TRB, Family banking & driving income product holding | Features adoption via DIY, D2C and physical channels & key product penetration
·  Ideation and execution of multiple marketing and sales campaigns for customer acquisition, engagement, retention, portfolio growth, processes related to customer lifecycle on ongoing basis
·  Regular liaising with various teams- product, operations, marketing & communications, alliances, training, compliance, IT, Analytics, CPC
·  Managing Relationship Model across the bank involves RM mapping, Communication, productivity and performance for Relationship team
·  Understanding Coverage model and book mapping to ensure Book to RM ratio is aligned
·  Develop plans and implement business strategies to achieve portfolio growth in terms of active customer numbers, cross-sell, accelerated revenues/customer and improve customer experience
·  Work closely with Analytics, and Product teams, to build a compelling customer life cycle management framework that drives digital adoption, cross-sell, and transaction engagement to drive Primary bank behaviour in the portfolio
·  Liaise with key stakeholders including Group Premier, Retail Distribution, Channels, Product teams, Marketing, Compliance and Legal, to facilitate development and implementation of portfolio objectives
·  Adopt a data and customer insights led approach to create a world class customer experience by continuously benchmarking against competition.  To be tracked through NPS for the segment
·  Build a robust upgrade journey to ensure qualified customer upgrade seamlessly done

Requirements

·  Min qualification MBA or similar
·  Has worked in affluent segment
·  Handled data and strong analytical skill
·  Worked along with various teams to achieve portfolio objectives
·  Worked as a Portfolio Manager will be added benefit
·  Strategic thinking

Additional Information

·  Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Useful Link

Link to Careers Site: Click   HERE  

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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