Service management and control management/Senior Consultant Specialist

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

·  Providing detailed technical understanding and knowledge of the specific discipline area, and associated Service Management processes and workflows
·  the role will have an operational remit to deliver against the Discipline goals, targets, and service level agreements, i.e. supporting Operational Production services globally.
·  Develop / implement operating procedures.
·  Follow and promote the adoption of the Discipline's best practice across all technology areas, proving functional guidance and support to stakeholders as required relating to process, methods and tools.
·  Lead and manage Service Management where appropriate, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team.
·  Implement or ensure governance procedures and controls are in place and followed/ actioned to cover operational process and workflows, service provision and the management of internal and/or external data.

Requirements

To be successful in this role, you should meet the following requirements:

·  Considerable experience working within an IT service environment, ideally in the Financial Services sector.
·  Experience working in a global, corporate environment.
·  Understanding and experience of delivering within an Agile / DevOps environment using Jira.
·  Understanding of ITIL Service Management principles, including some relevant service support experience
·  Experience of meeting key control requirements
·  Excellent attention to detail with a process driven and highly methodical approach.
·  Resilient, pragmatic, and adaptable to changing requirements.
·  Self-starter, able to use initiative and make things happen.
·  Positive and energetic with a collaborative and team orientated approach

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI