Agile, Devops, Service Delivery/Project Manager

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Project Manager

In this role, you will:

·  The Regulatory Compliance Service Management Lead will work with the leadership of Risk & Compliance, product ownership and Engineering, helping them define and enhance the service management function by providing subject matter expertise and leadership. 
·  The role involves building and contributing to the relevant strategies and methodology of the function, balancing IT service management practices with agile methodologies, including and not limiting to practices such as site reliability engineering and enabling cultures such as DevOps to mature. Furthermore the introduction and adoption of appropriate tools based on their knowledge and experience and through identifying industry best practice will be an attribute to enhance observability position of the organisation.. The Service Management lead will be responsible for creating and owning IT service management deliverables as part of the wider service management practice
·  Contributing to strategic operational model of self reliant development pods
·  Liaising with many geographically dispersed teams to coordinate IT service management practices
·  Producing both written and verbal knowledge transfer documentation to support the ever diverse support team members
·  Understanding the business and organizational context of the client engagement and using this knowledge to reduce risks within the IT service management are
·  Leading a service desk team – ensuring platform stability across service estate
·  Ensuring service management and development teams utilize industry standard techniques for engaging and performing restoration actions of IT technology services

Requirements

To be successful in this role, you should meet the following requirements:

·  You will be tenacious about doing things the right way and building efficient service management teams. You will also be proficient in leading the conversation across multiple ITSM practices across multiple globally diverse teams and pod members 
·  he foundation experiences that will be likely to underpin future success are:
·  Excellent verbal and written communication skills.
·  Should be able to handle high pressured environments during incident management workflows.
·  A strong IT Service Management background built upon software engineering experiences and a deep understanding of ITIL practices
·  A track record of managing production environments involving mixed shore resources
·  The ability to communicate efficiently upwards (to business), downwards (to IT teams) and laterally (to peers, vendors, and client-side staff)
·  Familiarity with technology concepts, roles, and terminology, and the ability to work closely with IT Service Owners and stakeholders alike
·  Familiarity with the Site Reliability and Observability standards
·  The ability to serve as an active participant in Service Management groups and forums communicating strategies aligned with business objectives
·  Experience in service operations – leading IT service Delivery teams to ensure effective service operations
·  Have the ability to drive continuous improvement initiatives
·  Lead mentor and develop a team of service management professionals.
·    Experience, knowledge and understanding of ITIL practices Experience, knowledge and understanding of IT Service Management Tools
·  Proven track record in implementing and management ITIL-based service management practices Ability to work in a fast paced and dynamic environment.
·  Experience working in a hybrid environment with on-prem and multiple cloud service providersExperience and familiarity with Agile and DevOps practices
·  Strong Analytical, Problem-solving and decision-making skillsInnovation & Idea Management 
·  Leading and Improving process and procedures Influences and challenges Stakeholders 
·  Working in a dynamic environment Engaging with Customers/Stakeholders/Colleagues 
·  Shapes and Drives the Right Working Environment 
·  Experience of Agile principles and processes and leading teams  
·  Methods using DevOps tools and processes. 
·  Understanding of and practical experience working with DevOps teams 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India