Senior Quality Assurance and Compliance Analyst

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers

In this role, you will lead and take responsibility of the overall Collections activities performed by frontline staff in line with HSBC Policy and Procedural requirements as well as all regulatory obligations related to the Collections Department. You will report to Senior Manager Quality Assurance and Back Office directly.

Your main responsibilities will include:

·  Drive the performance of collections team with the focus on customer and operational integrity.
·  Conduct independent reviews of the quality assurance activities to ensure inherent risk associated with products and service offerings.
·  Provide trend analysis and insight to the business on opportunities to improve their quality outputs and staff development.
·  Demonstrated ability to build strong working relationships and rapport with an offshore team and key stakeholders
·  Monitoring of required remediation has been completed to protect the bank and or our customers.
·  Strong written and presentation skills
·  Ensure Collections Policies are documented, up to date, and reflects necessary Regulatory Compliance requirements

Requirements

To be successful in this role, you will need:

·  Relevant experience in Collections, Compliance and Banking Services.
·  Deep knowledge and understanding of secured and unsecured products
·  High level of drive, motivation and attention to detail
·  Ability to communicate at various levels of the organisation including leadership team
·  Problem solving mindset and effective at leading and working with cross functional teams

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.