Senior Process Consultant - WHOLESALE OPERATIONS TRANSFORM

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Process Consultant - WHOLESALE OPERATIONS TRANSFORM.

Principal responsibilities

·  For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.
·  Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio.
·  Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo.
·  Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense.
·  Working across regional and local teams to ensure commonality of understanding and objectives.
·  Revisit projects post deployment on regular basis to validate business.

Requirements

·  Significant experience of coordinating transformation activities across multiple markets in a global corporation.
·  Strong analytical and problem solving skills with experience of reporting and governance in a large programme.
·  Structured worker with ability to efficiently manage multiple tasks and quickly understand requirements and produce quality results first time.
·  Experience of building strong relationships and influencing senior stakeholders.
·  Self-motivated, creative thinker, enthusiastic who cultivates a culture of collaboration.
·  Experience of working effectively in a matrix organization with a diverse mix of styles and cultures.
·  Good English enabling good written & verbal communication, negotiation and influencing skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.