Senior Pega Decisioning Manager

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

International Wealth & Premier Banking (IWPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Data Analytics, & CRM (DA&CRM) is vital in transforming HSBC into a bank fit for the future. The team is functionally part of Global DA&CRM team and locally part of HSBC IWPB  business accountable for building and commercialising data assets and advanced analytics capabilities to enhance customer experience reimagined, deliver business growth, enable data led innovation, and drive informed decision. As part of Global function and local business, we have the best of both worlds leveraging our global capabilities while delivering local agenda.

We are currently seeking an experienced Pega CDH professional to join the Australian Data, Analytics, & CRM team in the role of Senior Pega Decisioning Manager. This role will partner with stakeholders across CLCM, Digital, Channels, Marketing, Propositions, Wealth and Product, and work with our offshore decisioning team to plan, design and implement Next Best Action strategies and personalised campaigns in the Pega CDH platform. 

Your main responsibilities will include:

·  Partner with CLCM, Digital, Channels, Marketing, Propositions, Wealth and Product stakeholders to translate campaign requirements into comprehensive campaign briefs and lead our offshore decisioning team to design and build targeted and personalised cross-sell, up-sell, usage, retention, and service campaigns/messages in the Pega CDH platform. 
·  Plan and allocate adequate resources to sprints within an agile way of working, to deliver prioritised customer messages in a timely manner.
·  Maintain, optimise and commercialise all customer “Next Best Action” messaging across all channels including internet banking, mobile in-app banners, sms, email, and front-line leads.
·  Draw upon data-driven insights to understand customer needs, journeys, and customer key moments that will enable us to reach each customer with the right message, at the right time, and via the right channel.

Requirements

To be successful in this role, you will need: 

·  Relevant hands-on experience with Pega CDH (Designer Studio or NBAD) including certification including
·  Proven experience with Pega adaptive modelling and customer lifcycle marketing programs
·  Strong SQL, SAS and/or  BigQuery skills
·  Demonstrated ability to analyse large datasets and present clear and actionable insights
·  Degree in STEM, Finance or a similar numerical discipline
·  Proven relationship building and senior stakeholder management skills
·  Highly effective communicator with excellent interpersonal skills 
·  Experience in a retail banking and wealth management environment

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.