Senior Manager, Client Management - Commercial Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Client Management.  

Principal Responsibilities

·  Grow business volume and support revenue enabling and value accretive activities through delivering exceptional customer experience and proactively engaging clients for business
·  Devise client plans and strategies to strengthen existing client relationships to achieve asset growth and revenue targets in conjunction with regional and country stakeholders
·  Establish and build sustainable relationships with clients, appropriately tailoring own style and approach to each client
·  Uses their rapport building expertise and appropriate influencing skills to add additional value to clients’ business and /or portfolio beyond the initial scope
·  Retain business by consistently demonstrating knowledge and sensitivity to client situations, addressing client issues and concerns through offering appropriate timely solutions, as well as acting as an escalation point for clients within portfolio
·  Collaborate with internal stakeholders, which may include relationship managers, product specialists, GTS Services and Risk etc, to drive and maximise utilization of client facilities
·  Identifies opportunities to improve existing processes, collaborating across product and geographic boundaries to continually improve the customer experience
·  Champions the development and delivery of initiatives to deliver outstanding customer service and improve customer advocacy
·  Proactively leads research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers in line with HSBC strategy
·  Work with Sales Managers and Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
·  Refer new business opportunities to Sales Managers and Relationship Managers
·  Participating in events, initiatives and activities to deepen wallet and strengthen business relationship
·  Protecting the bank's reputation and ensuring an acceptable risk profile whilst deepening your understanding of the client through credit and customer due diligence reviews
·  Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
·  Manage & Partner with Relationship Managers on credit risk matters including credit assessment/commitment/returns
·  Assess risk/reward of transactions when making business decisions and showcase due consideration of bank’s reputation and objectives
·  Develop and drive changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
·  Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise

Requirements

·  Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
·  Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
·  Experience of building and managing complex relationships with significant customers
·  Experience working in relevant environment
·  Cohesive team player who possesses a positive attitude

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.