Senior Investigator - Quality Assurance - FCCOPS QA TM

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Investigator - Quality Assurance - FCCOPS QA TM.

Principal responsibilities

·  Perform timely Quality activities such as day to day quality reviews on alerts processed by the First / Second level investigators as applicable. Update all relevant MI to confirm completion of reviews and errors identified.
·  Ensure the quality reviews are completed within the stipulated time frame and defined SLA’s.
·  Escalates issues as applicable to the Asst. Manager Quality which could have a probable business impact on turnaround time.
·  Perform against the standardized quality methodology and support the usage of these standardized tools.
·  Maintain high quality standards and avoid rework on the quality reviews completed.
·  Effectively cascade any process related communication like process changes; updates etc., to all related stake holders. Also provide structured coaching on an on-going basis to help improve individual operator performance by conducting quality huddles and timely feedback which is duly signed off.
·  Act as a process expert and extend support to the operations team by share best practices amongst quality and the operations teams.
·  Conduct effective & timely Quality hours with the operations teams to help enable continuous improvement within the processes.    

Requirements

·  Minimum of 24 months of Banking or Financial Services Experience.
·  Excellent written and verbal communication.
·  Should exhibit strong investigative and analytical skills.
·  Strong communications and coaching skills, particularly competent with English written and spoken skills.
·  Ability to interpret and disseminate complex data and perform analysis as required by the business.
·  Ability to understand and implement Group risk management policies.
·  Working knowledge of various applications including MS Word and Excel.
·  At least one year experience as a Transaction Monitoring Analyst, QA Assessors, or experience with Financial Crime Assurance/ Audit/ Compliance.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.