Senior Infrastructure Engineer

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Senior Infrastructure Engineer

Wealth & Personal Banking is a Global Function that brings together areas of financial fraud management and is dedicated to implementing the most effective global standards for use across the bank to combat financial crime.

Team supports SAS EFM is a best-in-class transaction fraud detection/monitoring application for HSBC.

This is for a Global role working on projects in Asia, Middle East, Europe, and Americas, current install base is for 25+ countries.

Role location is in Mexico, but team is geographically dispersed with other team members in India, UK and US, and regional teams located in Hong Kong and Mexico

Overall department has moved to Agile/POD organization, this specific role is part of Global Fraud Core platform POD.

Global Fraud Core platform POD supports the distributed SAS EFM environment on distributed platform.

Build/configuration of SAS EFM (Transaction Fraud Monitoring System) environment, ensure initial setups are correct.

Monitoring/support of distributed environment and enhance our capabilities in this area.

 

Main Activities:

·  Collaborative, team focused (willing to share information) with ability to work with others (other POD members, other PODS, ITID teams, project managers, etc)
·  Ability to lead and coordinate projects, tasks, and issue resolution.
·  Articulate, excellent communication, organizational, and interpersonal skills.
·  Relevant fraud, banking systems (cards, core banking, account opening, etc) experience a plus
·  Experience with Agile and DevOps models/projects
·  Relevant fraud, banking systems (cards, core banking, account opening, etc) experience a plus
·  Ready to support production deployment and post development implementation activities.
·  Follow-ups to team members and stakeholders
·  For production this is a 24x7 requirement when staff member is scheduled, escalate issues to appropriate SME’s (US staff, ITID, vendor as necessary)
·  Investigate issues to determine root cause and suggest/implement fixes!
·  Plan and coordinate any infrastructure or application changes that are needed.
·  Create/maintain some knowledge “log” of issues and how to resolve!
·  Provide support for development, UAT, environments for ongoing projects during agreed UK/US daytime hours.
·  Responsible for builds to agreed schedule.
·  Work with other PODs to support application changes.
·  Install various software packages.
·  Install/configure/monitor App Dynamics
·  Install/configure/manage Splunk.

Requirements

·  Degree in Computer Science or IT related disciplines
·  Experience with writing complex business/technical analysis deliverables within the context of large-scale change initiatives
·  Integration experience including working with external vendors.
·  Ability to collaborate with team members within and outside of primary team.
·  Consulting experience, communication to clients, business partners, and management a plus
·  Experience with presentations, facilitation of meetings, etc. a plus
·  Organized, self-starter, highly motivated team player.
·  Creative "outside the box" thinker
·  Ability to work under pressure
·  Flexible and able to change priorities as necessary.
·  10+ years of software development/deployment/support experience
·  10+ years of distributed Unix/Linux administration/support experience
·  10+ years DB2/Oracle knowledge/support experience
·  5+ years working experience with IBM MQ
·  5+ years knowledge and experience with networking
·  L3 Production Support experience including  configuration, upgrades/patches, performance tuning, backup
·  Basic understanding of web application deployment/support
·  Experience with Unix scripting/automating Unix process
·  Knowledge of security configurations (i.e., SSL, TLS)
·  Experience with SQL for DB2/Oracle
·  Experience with planning/supporting disaster recovery/role swap exercises
·  Knowledge of JAVA development with restful services a plus
·  Knowledge of tools such and  Jira, Confluence, Visio a plus
·   

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Electronic Data Process Mexico Private LTD***