Senior Home Finance Manager

Job description

Job description

Senior Home Finance Manager (ID: 0000KJN9)

Some careers shine brighter than others.    
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

The role is a client facing role managing our highest value clients where professionalism, client focus and a broad understanding of the fundamentals of Home Finance policy are critical to the success of the business. 

 
In this role, you will:
•    Responsible to acquire, develop and retain relationships with clients, working with the broader branch and direct teams to ensure achievement of the business performance measures and plan (as defined by RBWM). 
•    Accountable for the assigned outcomes and need to ensure it is effectively run in line with the Target Operating Model (TOM) as defined by HSBC Group. 
•    To pro-actively acquire HNWI & UHNWI New to Bank & Existing to Bank clients in the UAE via effective contact strategy and delivery of the home finance sales process with a keen cross-sale awareness.
•    To maximize customer satisfaction and business profitability by developing “Best in Class” Retail business, enhancing and shaping the customer experience while maintaining a balanced approach to risk & governance. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of the market.
•    Refer non-qualified business to appropriate parties following proposition protocol and attract business with new clients by understanding their home finance needs and delivering high standards of service quality.  The identification of opportunities and delivering Home finance solutions as a senior advisor are amongst the key activities to achieve your goals.
•    Maintain the levels of operational integrity required by HSBC Group, closely manage your individual performance and the collective performance of the team. The identification of opportunities for Home Finance and delivering solutions as an adviser are amongst the key activities to achieve your goals as complied with local regulatory requirement.

Requirements

To be successful in the role, you should meet the following requirements:

•    Bachelor’s degree is must to obtain visa in UAE
•    Minimum of three years proven and progressive home finance services 
•    Evidence of strong sales results in Home finance
•    Relationship management experience with high net worth clients
•    Strong technical skills in wealth management
•    Strong communication, client focus and influencing skills
•    Strong sales orientation, networking and portfolio management skills
•    Sound knowledge of home finance products and services and the client relationship management system
•    Understanding of business banking client segment and wealth management products and services
•    Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
•    Able to communicate well in English and local languages
•    Strong market knowledge of UAE property market and home finance offerings.

You’ll achieve more at HSBC.
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Issued by The Hong Kong and Shanghai Banking Corporation Limited.