Senior Digital Product Manager

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers

To support WPB strategies to drive seamless end-to-end digitalization, the Senior Digital Product Manager role is primarily responsible for building the strategy and developing digital platforms covering covering Mobile, Internet Banking and Staff Platforms.   You will be a key member of Digital Product and Platform team and reporting to the Digital Product & Platform Lead.   

Your main responsibilities will include:

·  Formulate digital platform strategy that will lead and deliver value across the key operating activities that span sales management, customer experience, content management, digital messaging and digital optimization.   
·  Responsible for driving Digital features and functions in the market ensuring alignment with our Global Value streams to build and deploy new Digital Platforms
·  Management of Digital Product Managers ensuring Product Roadmaps and Agile artefacts are produced and updated
·  Creation of robust business cases to support new initiatives across the Digital Platforms.
·  Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes
·  Drive performance and adoption of the features on the Digital Platform by working closely across the Product, Customer Experience, Contact Centre, Network and Marketing teams
·  Work closely with local, regional, and global teams to drive implementation and operationalization. Collaborate with scale Agile teams and IT partners to refine and prioritize product and platform delivery.  
·  Build strong relationships, adopting a joined-up approach execute change at pace with minimum conflict 
·  Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix
·  Ensure regular and positive engagement with key support functions such as Risk Stewards, Compliance, Operations and Technology to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit targets
·  Management and ownership of Production issues, driving any issues to a resolution

Requirements

To be successful in this role, you will need:

·  Relevant experience in Digital Product Management along with outstanding subject matter expertise of digital technology, including technical, commercial and customer considerations
·  Experience in both the developed and emerging markets technologies
·  Strong experience in agile practices and methodologies, with experience in a scale agile environment 
·  Keen understanding of products, services and underlying processes to fulfill.
·  Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
·  Deep and wide subject matter expertise of digital platforms in Banking is preferred
·  Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.