Senior Contact Centre Consultant

Job description

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of  Senior Contact Centre Consultant , working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Key Responsibilities:

·  To perform outbound telemarketing by cross selling to existing customers – medium complexity segment, multiple products and or propositions over the phone.
·  Jobholder is also required to understand and establish needs of this segment and offer the relevant products, services and solutions.
·  The jobholder must achieve the monthly minimum standard set whilst maintaining sales professionalism and quality.
·  The jobholder is guided by various outbound contact sales scripts and guidelines as built in the respective products terms and condition.
·  The jobholder also acts as a mentor to junior CCSSRs during staff engagements as part of their leadership development programme.

Requirements

·  Minimum 2 years of Banking Telesales experience applicable to both Internal & External candidates
·  Must achieve 100% Performance Expectation with proven past 1 year record
·  Value and Behaviours must be proven Strong or Role Model.
·  Analytical, problem solving skill.
·  Able to handle medium complexity customers
·  Excellent communication skill
·  Highly motivated and able to work under pressure
·  A team player with an energetic and flexible working style
·  Knowledge of Credit Card and Banking/Wealth/Banca products/system
·  Minimum SPM qualification.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad