Senior Consultant Specialist

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: Group Data Technology

Principal responsibilities

·  Develop and implement the global support operation model in GDT AT, ensuring efficient and effective support services are provided to global markets.
·  Lead and manage a diverse team of support professionals located in different regions, overseeing their activities related to incident management, user queries, and other support functions.
·  Establish and maintain clear communication channels with stakeholders, both internally and externally, to manage expectations and ensure timely resolution of support issues.
·  Collaborate with cross-functional teams to identify and implement process improvements, enhancing the overall support experience for customers.
·  Stay up-to-date with emerging technologies and industry trends, ensuring the global support team is equipped with the necessary knowledge and skills to address customer needs in a multi-cloud environment.
·  Drive continuous improvement initiatives to optimize support operations, including monitoring and analyzing support metrics to identify areas for enhancement
·  The ideal candidate for this role will have a strong background in multi-cloud technologies, excellent communication skills, and a proven track record in building and managing global support operations.

Requirements

·  Extensive experience in a leadership role within the support or operations domain.
·  Proven track record in building and managing global support operations, preferably in a multi-cloud environment.
·  Strong communication and interpersonal skills, with the ability to effectively manage and collaborate with teams across different regions and cultures.
·  Excellent problem-solving and decision-making abilities, with a focus on driving continuous improvement and optimizing support processes.
·  Demonstrated ability to manage and prioritize multiple tasks and initiatives in a fast-paced, dynamic environment.
·  Strong analytical and data-driven mindset, with the ability to leverage support metrics to drive performance improvements.
·  Proactive and customer-centric approach, with a focus on delivering exceptional support experiences and meeting customer expectations.
·  Previous experience in managing stakeholder relationships and effectively communicating support activities and outcomes.

What additional skills will be good to have?

·  Infrasturcture knowledge in multi-cloud technologies

 

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***