Senior Account Manager - Global Banking & Markets

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 

We are currently seeking a high calibre professional to join our team as a Senior Account Manager.

Principal Responsibilities

The GPS Senior Account Manager is responsible for a portfolio of top tiered GPS clients with complex GPS solutions. The purpose of this role is to ensure clients receive a superior service experience both locally and globally and act as a client’s single point of contact for service for GPS service engagement. The role will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.

In this role, you will:

·  Overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Relationship/Business Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis
·  Establish and maintain excellent working relationships with key stakeholders in line with HSBC’s engagement culture and being a positive influence on a one team environment
·  Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
·  Identify and introduce service improvements to improve the overall client experience, review client interactions providing client education on the self-service tools available
·  Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management

Requirements

·  Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage
·  Strong knowledge of global cash management and understanding of the latest digitalization landscape
·  Proven ability in identifying and meeting customer needs through matching a broad range of products and services and able to deliver effective solutions
·  Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances with a proficient level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
·  Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems, taking initiative to resolve with minimal information

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.