Sales Conduct and Quality Manager - WPB NFR UTILITY - SALES QUALITY

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sales Conduct and Quality Manager - WPB NFR UTILITY - SALES QUALITY.

Principal responsibilities:

·  Responsible for conducting quality control checking of Investment and Insurance sales activity, through dynamic investegation approach i.e. internal monitoring, customer contact.
·  Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
·  Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
·  Providing recommendations to improve and streamline the sales process and other relevant business units.
·  Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
·  Producing and Managing various sales quality reports for respective forum reporting.

Requirements

·  Knowledge of Financial Services/industry/Wealth and Insurance products/regulations.
·  Comprehensive knowledge and understanding of HSBC and IWPB Sales Process and Procedure.
·  Risk mindful and Strong analytical ability.
·  Communicate at multiple levels with good command in English and Chinese (including speaking Cantonese & Mandarin).
·  Strong stakeholder's management skill.
·  Proficient in Word,Excel, Powerpoint.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.