Regional Business Enablement Lead Americas- Digital

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Regional Business Enablement Lead Americas- Digital 

Purpose role

·  Represent GPS Operations, Screening Utility in various regional, country and Line of Business governance forums
·  Own and resolve escalations for the WOLF Transaction screening and Client Experience in the region
·  Be a single point of contact for all breaches and incidents in Transaction Screening Operations for the region. Establish effective relationships with appropriate stakeholders across GPS Operations, Lines of Business and functions. Liaise with the Regional Heads, GPS Operations, Line of Business and all WOLF business partners across Business lines in the region to implement actions to improve, manage and maintain agreed standards of performance, ensuring transparency and fostering a strong relationship

Principal accountabilities:

·  Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity and Management Information across countries
·  Indirect Management of Information Technology, Financial Crime Compliance and Operations and ensure effective delivery of key change programs.
·  Drive optimization of the sanctions screening process, ensuring front office awareness
·  Drive change to the operational processes based on feedback from the business and clients, working closely with global counterparts as well. Lead and support key initiatives that are part of the BWOT, R& C and WOMC
·  Liaise closely with Financial Crime Compliance, Filter Management, Regional lines of business and Operations to optimize the processes ensuring HSBC is fully compliant with all regulations and policies whilst maintaining client focus
·  Support key initiatives within a challenging environment and to tight timeframes. Work effectively to deliver high levels of quality and accuracy required for this space
·  Apply domain experience and strong product knowledge to support and evaluate business analysis tasks to contribute and develop appropriate solutions
·  Should be comfortable supporting multiple projects and work items simultaneously
·  Ensure all WOLF functions, Filter Management, Quality Assurance, Operations and Risk are involved and engaged in change activities as well as any key stakeholders outside WOLF
·  Work closely with the Americas Regional Operations team and contribute to deliverables beyond the Transaction Screening remit. Be actively involved in all matters related to Americas GPS Operations and remain flexible to shoulder regional responsibilities
·  Provide leadership, governance and oversight of Screening Utility Operations (Name, Negative News and Transaction Screening) across global locations

Requirements

·  Good working knowledge of functional area in an operational or consulting capacity
·  Ability to develop cohesive working relationships with business partners.
·  Ability to bring analytical rigor and structure to poorly defined problems.
·  Excellent English written and verbal communication skills, other languages an advantage.
·  Proven ability to manage large Operations team remotely in the Sanctions domain.

Experience

·  Experience of having worked in capacity of a Client Experience lead for a product/ business line is desired.
·  Strong awareness and sensitive to regulatory, business, and operational risk
·  Knowledge of sanctions screening and regulations and a clear understanding of their impact on financial transactions
·  Fircosoft product knowledge
·  A high level of understanding of the construct and flow of SWIFT messages (Payments, Trade and Securities) within a banking institution
·  University degree in related field or commensurate practical experience
·  Background experience in HSBC or with global top tier Financial Institution, Programme Delivery and Process improvement

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 
***Issued By HSBC Electronic Data Process Mexico Private LTD***