Qualtrics ~Employee Listening/Consultant Specialist

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will be:

·  Collaborating with the Qualtrics product owner (HR Employee Listening), HR Technology, Agile Lead and/or Scrum Master to deliver the Qualtrics product backlog
·  Capturing, analysing and documenting business process
·  Participating in the design of solutions to address business requirements
·  Configuring solutions using the Qualtrics platform
·  Working with wider HR Tech teams to deliver end to end technical solutions e.g. integration, embedded surveys
·  Developing excellent platform knowledge through self-learning, training courses and collaboration with professional services teams
·  Actively participating in the Qualtrics Pod e.g. resolution of system defects, delivery of service requests, devleopment of changes, upgrades/patching, proactive monitoring of system health and performance
·  Testing config to ensure it meets requirements and quality
·  Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
·  Writing appropriate functional and technical documentation for all delivery
·  Identifying continuous improvement opportunities e.g. user experience, security, quality, error detection and performance enhancements

Requirements

To be successful in this role, you should meet the following requirements:

·  Experience of working with the Qualtrics platform or similar SaaS survey/employee experience technology
·  Experience of data or statistical analysis  .Has worked successfully within a DevOps and Agile team/environment
·  Proven self-starter who can operate and develop without close supervision
·  Experience in software development and/or application configuration skills.
·  Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures . Experience of working in virtual, geographically dispersed locations and timezones
·  Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
·  Experience of producing technical specifications and documentation . Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
·  Knowledge of Qualtrics platform functionality, configuration, support resources and roadmaps
·  Knowledge of HR employee lifecycle and business processes . Knowledge of APIs and integration technology . Knowledge of SaaS technology
·  Strong Analytical and Problem Solving skills . Strong Interpersonal and communication (both oral and written) skills
·  Skilled in creative and lateral thinking . Good Influencing, persuasion and negotiation skills in workshops and presentation formats
·  Advanced skills in MS Excel, Powerpoint, Word and Visio (or similar)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India