Senior Officer, Client Services - Global Private Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy. 

We are currently seeking a high calibre professional to join our team as a Senior Officer, Client Services.

Principal Responsibilities

·  Handle client instructions of account opening and services appropriately and within Service Level Agreement
·  Update and complete the data capture in system for all client service requests accurately and within Service Level Agreement
·  Provide support to manager to ensure the day-end process completed on time
·  Report exception and irregularities promptly for management awareness
·  Participate in business initiatives/projects to provide user requirements, conduct user acceptance test and provide internal training to the team
·  Share best practices to improve internal process within the team
·  Produce Management Information reports as required
·  Maintain effective communication with stakeholders

Requirements

·  Bachelor’s degree in business, finance, related field or equivalent
·  1-3 years proven customer service, account opening/closure and/or CRS and FATCA experience
·  Recent Graduates with part-time banking/customer service experience will be considered for an Officer role
·  Good written and communication skills in Cantonese and English
·  Self-motivated and able to work independently
·  Technology Skills, knowledge of Microsoft Office Applications and advanced Excel skills is an advantage

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.