Quality Control Assurance Manager - HBAU WPB NFR UTILITY

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Quality Control Assurance Manager - HBAU WPB NFR UTILITY.

Principal responsibilities

·  Responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conducting quality control checking.
·  Managing various sales quality reports.
·  Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
·  Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
·  Ensuring focused leadership across the business, to ensure delivery of an excellent customer experience.
·  Promoting, fostering and monitoring sales compliance and sales integrity.
·  Providing recommendations to improve and streamline the operation flow of the front sales office and other relevant business units.
·  Where necessary, carrying out team administrative roles.
·  Providing the team management with required management information, in order to inform decision making.
·  Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements

·  Appropriate local certifications and/or licenses for Sales/Risk roles.
·  Knowledge of Financial Services/industry/products/regulations.
·  Comprehensive knowledge and understanding of HSBC Sales Procedures and applications.
·  Strong analytical ability.
·  Communicate at multiple levels with confidence (written and verbal).
·  Good working knowledge of HSBC and the WPB division including relevant sales systems.
·  Good command in English and Chinese (including speaking Cantonese & Putonghua).
·  Good organisational and influencing skills.
·  Ability to understand urgency and prioritization.
·  Proficient in Word, Excel, Powerpoint and Chinese typing is preferable.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.