Quality Assurance Manager

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Quality Assurance Manager.

Principal responsibilities

·  Quality Assurance Strategy: contribute to and implement a comprehensive QA strategy aligned with the overall business objectives.
·  Metrics and Reporting: Track and analyse QA metrics to identify trends, assess quality levels, and drive continuous improvement.
·  Automation: Promote and implement test automation strategies to improve efficiency and coverage.
·  Test Planning and Execution: Oversee the creation, execution, and maintenance of test plans, test cases, and test scripts.
·  Defect Management: Establish and manage a robust defect tracking and management process to ensure timely resolution of issues.
·  Team Leadership: Lead and mentor more junior staff members providing guidance, training, and support. Control concurrent projects and resources that vary in scale and complexity to meet changing objectives.
·  Stakeholder Communication: Effectively communicate QA status, risks, and issues to stakeholders, including clients, project managers, developers, and executives.
·  Process Improvement: Continuously evaluate and optimize QA processes to enhance quality and productivity.
·  Develop and maintain high quality relationships with customers both internal and external to the Group.
·  Ensure compliance with all relevant internal instructions (FIMs, circulars etc) and external regulatory requirements including the management of operational risk and adherence to the HSBC’s standards.

Requirements

·  Degree in Computer Science, Business Administration, Software Engineering or related fields
·  ISTQB Advanced Test Manager Accredited (minimum)
·  Substantial knowledge and experience of the project and test lifecycle.
·  Able to articulate knowledge of testing within Investment Banking i.e. Middle Office/ Fund Accounting
·  Track record working within a variety of testing methodologies i.e. Agile, Hybrid and Waterfall
·  Strong technical skills, including programming languages, testing frameworks, and defect tracking tools with a working knowledge of functional test automation and test management tools and practices, in particular Selenium, Cucumber, Soap UI, TOSCA as well as collaboration tools; GoJira and confluence
·  Strong desire to learn new test techniques away from the norm, presenting ideas for consideration; Understand and interpret complex business and IT requirements
·  Strong analytical skills and an ability to find logical solutions to problems and manage to resolution; Proven ability to prioritise competing demands
·  Able to demonstrate capability to communicate effectively with a variety of stakeholders (Clients and internally) and a globally dispersed team
·  Knowledge of quality assurance methodologies and standards

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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