Programme and Project Services Manager

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Programme & Project Services Manager

Principal responsibilities 

·  Builds the project team confidence though demonstration of knowledge and experience; takes an active role in contributing ideas to development of the project in line with the requirements and the HSBC Change Framework. 
·  Oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
·  Supports the Programme / Project Manager and Business Stakeholders in defining required scope, quality, cost and effort
·  Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
·  Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
·  Proactively monitors the project execution to effectively identify risks/ issues, analyses risks / issues to understand impact on scope, cost and time to define the mitigation and contingency plan
·  Tracks and reports financial performance metrics and builds budget control to manage expenses
·  Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
·  Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to programme/project success
·  Ensures quality reporting; share ideas on implementing new quality standards and quality tools
·  Supervises and leads the programme/project to ensure that the goal is achieved
·  Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure

Requirements

·  Strong knowledge of HSBC Change Frameworks, methodologies and best practice techniques
·  Strong knowledge of the project/programme/change lifecycle
·  Strong knowledge of banking/HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders,
·  Experience of working in a change environment as PMO/PM 
·  Strong verbal and written communication skills and solid experience in face to face presentation
·  Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM,Agile Experience
·  Business Case & Benefits Realisation, Delivery at Pace
·  Engaging and influencing with Customers/Stakeholders/Colleagues
·  Delivering Change Through People, Developing People & Teams
·  Financial and Budget Management, Global Mindset, Managing and Developing People & Teams , Managing Change and Implementation
·  Managing Programmes & Projects Inc. Risks & Issues Management
·  Problem Solving & Critical Thinking Tracking, Reporting & Governance
·  Working in a dynamic environment Working Responsibly
·  Management of Portfolios (MOP™) qualification – Optional, Agile (Scrum, SAFe, Kanban etc.) - Optional, Project Management Professional (PMP) - Optional
·  Managing Successful Programmes (MSP) – Optional

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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