Private Banking Value Proposition Manager

Job description

Job description

Define and agreed product portfolio and services for GPB customers in collaboration with product owners and aligned business strategy
•    Define and agreed with relevant stakeholders, continuous improvements to provide better services to GPB customers as well as responsible of the follow up and  improvements implementation for NPS GPB
•    Work with GPB Group, Region and Country stakeholders in WPB and other businesses in HSBC to grow our GPB franchise through customer growth, enhanced customer experience and deepened client relationships
•    Implement and track initiatives focused in enhance product and services portfolio offer to GPB customers and to negotiate better conditions in products and services for the customers.
•    Work with marketing and product owners to ensure campaigns are aligned to the GPB global definition value offer and materials are aligned to the customer segment. 
•    Design and ensure approvals of MKT materials for GPB proposition (customer facing) according to the local regulation and GPB principles.
•    Provide training about GPB value proposition offer and developing of sales support materials for proposition
•    Lead and implement business initiatives to grow segment penetration, enhance customer experience, align with global standards required for the segment, etc. 
•    Define and agreed product portfolio and services for GPB customers in collaboration with product owners and aligned business strategy
•    Participate in GPB proposition strategy definitions and implementation as SME
•    Drive and implement business strategy 
•    NPS metrics
•    Define and agreed with relevant stakeholders, continuous improvements to provide better services to GPB customers
•    Product and services portfolio aligned with customer needs and business strategy
•    Provide client facing materials for value proposition, products and sales pitch to support customer conversations with RMs
•    Execute and track proposition upgrades and downgrades across business continuum
•    Manage teams out of the leadership scope to align priorities and influence people to implement improvements for GPB customers
•    Attract, develop, and motivate different business areas to have a common objective

Requirements

•    Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline.
•    The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services.
•    Management responsibilities through subordinate managers performing diverse activities (cross discipline e.g. Finance, Technology, Banking)
•    Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation
•    Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines.  There is direction from the long-term business goals with few or no policies to direct how the role should work.
•    Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy
•    The role requires an extremely high level of interactive listening, in order to negotiate with others often at the highest level. 
•    The role requires the ability to negotiate and influence within their team with a high level of influence. 
•    Advanced English

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