Operations Manager, Trading Operations

Job description

Job description

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of the trade.

This role primary objective of driving operational excellence across our business globally. Achieving this through consolidation, simplification and continuous improvement of the process, as well as responsible for managing operational, location and processing risk.

Ensure compliance of internal guidelines, external regulations and are constantly reviewed and enhanced to continually improve the support functions offered to the operational processes and the business.

The key functions of the role include:

·  Oversee team supporting the Global Banking and Markets transactions.
·  Understand the processes functions and objectives irrespective of Business Areas to effectively manage and improve the respective processes.
·  Provide leadership and customer service to all, both top and lower Management, consistent with Group and company policies and standards.
·  Provide support for any ad-hoc project to the Head of Operations and Operation teams for any task involving collation, analysis, forecasting and budgeting relating to Operational data.

The Opportunity:

·  To continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
·  To ensure trade settlement will be executed by timeliness. To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting.  Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.
·  Role includes managing of team and/or multiple teams responsible for the successful settlement of Fixed Income transactions. 

What you’ll do:

General Responsibilities:

·  To act as team leader, process specialist and reference point for the team.
·  Monitor the day-to-day operations to ensure settlement instructions to clearing agents of US Fedwire/ domestic, Euroclear and other domestic markets, etc are sent and authorized as soon as possible, trades are settled on time and all potential fails or failed trades are followed up promptly.
·  Provide support to business with regards to new business, products and client request.
·  Perform and process the realign inventory on a timely and accurate basis.
·  Liaise with Front Office, Overseas Office, local brokers, clearing agents and clients in resolving settlement problems.
·  To ensure the provision of a high quality and accessible service to the business, and both internal/external clients.
·  Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
·  To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management.
·  Drive innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
·  Lead any team, departmental, and centre initiatives aimed at improving work-life balance.
·  Promote partnership with the team manager, build a robust succession within the team and limit risks of key person dependencies.

Operational, Controls & Reporting:

·  Work towards improving process Key Risk Indicators, Key Performance Indicators and bright lines through the efficient use of tactical and strategical solutions.  
·  Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
·  Review the daily control reports to ensure that all failed settlements are followed up promptly.
·  Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
·  Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
·  Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
·  Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
·  Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business.

Requirements

What you will need to succeed in the role:

Knowledge:

·  A degree in accounting/finance/management/business – higher qualifications are not a bar provided aspirations commensurate with the position.
·  Sound knowledge of capital market products, in-depth knowledge of Fixed Income cash bonds, Repo product will be an added advantage.
·  Experience of Settlement function and a good understanding of trade life cycle and settlement end-to-end flow for fixed income products.
·  Knowledge of the TLM system is an advantage.

Experience:

·  Ability to perform under challenging environment with tight timelines.
·  Ability to lead and manage individual and team performance while effectively developing and retaining talents.
·  Applicants for this role should be existing team leaders with a strong Securities background.
·  Evidence of experience within an operational supervisory environment for capital market products is a necessity.

Skills:

·  Maintain a high level of accuracy and be vigilant when validating the settlement instructions and authorizing payments. The candidate also needs to have high control awareness and be flexible in handling exception in case of system problems. A high degree of judgment is required in handling non-routine/irregular issues. Instant response and quick decisions are perpetually required to meet deadlines. As the global settlement activities stretch across all different settlement systems, the candidate must get himself familiarized with operations of the different systems.

What additional skills will be good to have?

·  Excellent planning, time management and organizational skills.
·  Evidence of process management knowledge with an ability to independently initiate process improvements and encourage the same in others.
·  Knowledge of MS Office coupled with good numerical and analytical skills – be able to understand, analyze, and communicate data in a concise, logical and visually stimulating form. 
·  Evidence of leadership skills, with a keen ability to build rapport and relationships with a wide and varied stakeholder base.
·  Ability to speak and understand English fluently with exceptional business communication skills.
·  Ability to see the big picture and drive strategic objectives without losing attention to detail.
·  Able perform well in a high-pressure environment against tight timelines.