Operations Manager / Senior Consultant Specialist
Pune (Pune Division)
Job description
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
In this role, you will:
· Managing BAU activities across CE&A with particular focus on:
· Platform administration, service desk, front-end development and BI development
· Leading on process improvements and automations: workflows, assignments, notifications, service desk
· Acting as a Project Manager for projects aimed at improving operational processes
· Acting as a point of contact for HR Learning Operations and coordinating LMS learning processes
· Acting as a point of contact for Accessibility team and coordinating accessibility audits
· Leading on the design and administration of team collaboration tools: Monday.com, Sharepoint, Confluence, Jira etc.
· Acting as a delegate of IT service owner (ITSO) and Third Party Engagement Manager (TPEM) for ongoing activities and reviews
· Creating and managing process documentation
· Supporting Learning content management: including the curation and content deployment in collaboration with HR Learning, and Education & Awareness team members.
· Support in the investigation, initiation and testing of integration opportunities between our strategic platforms and our Learning Management System (SAP Success Factors), and other content platforms.
· Working closely with data analytics team to ensure all reporting dashboards are working correctly and are representative of current reporting requirements.
· Support, coordination and the completion of all required third part engagement management tasks as part of the HSBC vendor management process.
· Collaborating with stakeholders across HSBC to drive engagement around learning initiatives.
· Participate in working groups/ feedback sessions and communities of practice to understand end user feedback across platforms and support design and delivery of improvements
Requirements
To be successful in this role, you should meet the following requirements:
· User-centric mindset: willingness to listen to user feedback and being able to incorporate it into the process.
· First-hand experience of learning platforms administration highly preferable
· Direct experience of platform or content management and system administration
· User management
· Content management systems
· Learning Management systems
· Overall knowledge of accessibility standards and best practices
· Overall project management skills
· Working knowledge of collaboration platforms such as Monday.com, Sharepoint, Confluence, Jira etc.
· Ability to automate processes by creating workflows
· Ability to create basic reports and data slices based on a large volume of data.
· Ability to quickly learn new technologies
· Excellent attention to details
· Analytical thinking skills
· Experience of working in a complex programme with robust PMO requirements
· Experience in operating complex governance processes such as third-party vendor management and IT governance
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India