Manager Operations

Job description

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations

Principal responsibilities 

·  Supporting Fund Services - Accounting & Valuation and financial reporting, covering Europe, MENA, APAC for multiple clients 
·  Establish and maintain effective relationship with customer business areas and identify areas of service improvements
·  Adhere to defined process KPIs and PLAs.
·  Proactively identify and improve on service delivery
·  Engagement with Business partners to understand and work on improving customer satisfaction
·  Overall volume at Sub Product Level, 200 - 600 GAV/NAV packs on annual basis, 20+ financial statements on annual basis.
·  Single Process - Significant complexity/risk and responsibility due to multiple types of activities and client/jurisdiction level variances.
·  Support NFR reviews based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance.
·  Continually assess the risks inherent in department processes and procedures.
·  High level variation and specific manual processes required by Product/System/Client/jurisdiction/ client

Requirements

·  Bachelor’s degree in commerce or qualifications to accounting/finance industry or relevant experience.
·  Detailed understanding single sub-process, control points, end to end process risk.
·  Excellent knowledge in accounting principles and fundamentals of Accounting. 
·  Excellent knowledge in NAV calculation process with clear understanding of the E2E Fund Accounting Model. 
·  Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations. 
·  Ability to speak and understand English 
·  4-6 years of relevant Funds administration experience.
·  Excellent Team Management skills with ability to handle personnel issues and strong team bonding.  
·  Efficient Time Management and ability to multi task work and priorities to meet defined deadlines 
·  Proactive in implementing and driving solutions.

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
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