Manager NTB for Markets Corporate and Institutional Baking

Job description

Job description

Responsible of the Markets Onboarding process. The Manager is owner to manage the customer's onboarding experience, expectations, and communications with Relationship Manager and / or Sales Manager. Coordinate the process of incorporation and maintenance of Markets products, including the collection of customer information necessary to complete the profile, this includes the correct review of information in the bank's systems, to the point of carrying out contractual validations of the product.
The role will ensure that all the process execution complies of the HSBC policy as well of the regulator maintaining in alignment of the Business SLA and set in relation with customer expectations managed across all functions.

• Responsible of the onboarding process of clients of Global Banking and CMB mainly Marktes and GLCM products
• Main point of contact between Operations and RM/client
• Ensure quality standards are being met,
• Supervision and follow up of the cases and escalation of any problem affecting the Onboard.
• Supporting  RM requirements for Global Banking & Markets and Commercial Banking for customers to help speed up the Onboarding process.
• Should be assertive and confident in managing timely delivery of  documentation to KYCS and escalate issues where needed,
• Communication with GB RMs in terms of additional information or Client’s documents requirements,  
• Should be able to collaborate with key stakeholders such as GBM,  Compliance, KYCS, Remediation and other support functions to ensure Onboarding  process. 

Requirements

• Excellent understanding of KYC and financial regulatory environment 
• Thorough understanding of legal structures of various client types: financial institutions, corporate, quoted companies, private companies, funds, SPV’s etc.,
• Ability to interpret complex changes in regulatory guidelines and assess impact,
• Excellent communication skills,
• Ability to persuade and negotiate
• Ability to handle crisis situations and take appropriate / timely decisions,
• Good understanding of MS office and proven skills on banking platforms, 
• Self-driven,
• Microsoft Word, Excel, Power Point. Access a plus. 
• Fluid English                                                                                                                                                                                                                                  • Minimum 3 years of experience with a financial institution or equivalent detailed process, ideally in a regulated business or legal practice,
• Analytical skills in respect of a wide variety document types                                                                                                                                                         •Flexibility in working hours.

At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.